Politique de remboursement

Right of Withdrawal

Return & Refund Policy

⸻

1. Return Period

We offer a 14-day return policy. This means that your return must be received by us within 14 days after you have received the item.

⸻

2. Return Conditions

To be eligible for a return, the item must be in the same condition that you received it:

You must also provide a receipt or proof of purchase.

To initiate a return, please contact us at:

info@besellics-fashion.de

⸻

3. Return Shipping

In the case of a return, the customer is responsible for the return shipping costs as well as the risk of transport for the returned goods.

⸻

4. Undeliverable or Incorrectly Addressed Shipments

Please ensure that your shipping address is correct.

If a delivery cannot be completed due to incorrect or incomplete address details, additional shipping costs may apply for reshipment.

Undeliverable shipments or packages that are refused upon delivery will not be refunded.

⸻

5. Damages and Issues

Please inspect your order immediately upon receipt and contact us without delay if the item is defective, damaged, or if you received the wrong item.

We will review the issue and resolve it as quickly as possible.

⸻

6. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Please contact us if you have questions about a specific item.

Sale items and gift cards are non-returnable.

⸻

7. Exchanges

The fastest way to exchange an item is to return the original item.

Once the return has been accepted, you can place a new order separately.

⸻

8. Refunds

Once we have received and inspected your return, we will notify you regarding the approval of your refund.

If approved, the refund will be issued within 10 business days to your original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund.